Change The Job Back

The role of admissions teams in higher education has always been crucial, but it's becoming increasingly complex as institutions strive to enroll more students while managing limited resources. Traditional methods often leave admissions counselors bogged down with manual tasks, diverting their attention away from meaningful student interactions. Enter machine learning, a transformative technology that can significantly enhance decision-making and time management, boosting the overall efficiency of admissions operations.

Machine learning offers a game-changing solution by automating and optimizing various aspects of the admissions process. One of the most significant impacts is on the time management of admissions counselors. Studies show that counselors spend a significant portion of their time on data-related activities, which can be both time-consuming and monotonous. By integrating machine learning, these routine tasks can be automated, allowing counselors to reclaim over 30% of their time for more strategic activities.

For instance, machine learning models can sift through vast amounts of application data, identifying high-potential candidates based on behavioral patterns and engagement metrics. This automated analysis not only speeds up the process but also improves accuracy, ensuring that no promising student is overlooked. By highlighting the most relevant candidates, machine learning enables counselors to focus their efforts where they are needed most, enhancing the efficiency and effectiveness of their outreach.

Moreover, machine learning enhances decision-making by providing real-time insights and predictive analytics. Traditional methods often rely on historical data, which can quickly become outdated. In contrast, machine learning continuously processes new data, offering up-to-date insights that reflect the current enrollment landscape. This real-time analysis empowers admissions teams to make informed decisions swiftly, adapting their strategies to changing trends and student behaviors.

Another key benefit is the ability to personalize engagement with prospective students. Machine learning can analyze individual interactions and preferences, allowing admissions teams to tailor their communications and outreach efforts. Personalized emails, targeted follow-ups, and customized content resonate more with students, increasing their likelihood of enrolling. This targeted approach not only improves conversion rates but also enhances the overall student experience, making them feel valued and understood.

Furthermore, machine learning can identify and address potential issues before they escalate. For example, if a particular segment of students shows signs of disengagement, machine learning models can flag these patterns early, allowing admissions teams to intervene proactively. Timely interventions can significantly impact student decisions, turning potential drop-offs into successful enrollments.

The integration of machine learning also facilitates continuous improvement in admissions strategies. With each enrollment cycle, machine learning models learn and adapt, refining their predictions and recommendations. This iterative process ensures that admissions strategies remain effective and aligned with evolving student behaviors and institutional goals.

Ultimately, machine learning is a powerful tool that can revolutionize the efficiency and effectiveness of admissions operations. By automating routine tasks, providing real-time insights, and enabling personalized engagement, machine learning empowers admissions teams to make better decisions and manage their time more strategically. This not only improves enrollment outcomes but also creates a more dynamic and responsive admissions process. Embracing machine learning is essential for institutions looking to optimize their resources and stay competitive in the rapidly evolving landscape of higher education.

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If you're wondering why we continue to struggle with counselor morale, this is as good a place as any to start.  Over the course of a generation, we slowly changed the job of an admissions counselor - reducing the work they find rewarding and increasing the work they find draining.

Admissions counselors used to love their jobs.

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As a retired Dean of Admissions and School Counselor (Perry Robinson) said at the Wisconsin ACAC Conference in 2023, "this used to be a high touch, low tech profession.  Over time, it has evolved to be high tech, low touch."

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Indeed it has.

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Inded, that's the problem.

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We can't get away from the need to be high tech - but we can be smarter than we have been the last ten years.  Let's use technology to enable counselors to do their best work, instead of asking them to do the most draining, uninspiring aspects of their jobs.

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(Pivot tables, I'm looking at you)

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We can improve staff morale by using technology by changing the job of being an admissions counselor back to what it used to be: working with students.

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Here's a short clip from a January, 2023 webinar hosted by enroll ml. The entire conversation is still available here.