Change The Job Back

When we look back on the last couple years in college admissions, the issue of staff morale will be one of the hallmarks of the post-pandemic era.  That's why I was excited to host this important conversation with Elizabeth Kirby about how - specifically - she was paying attention to this issue for her team.

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The full conversation is available on demand: https://www.crowdcast.io/c/morale

If there’s one takeaway from the AI buzz at NACAC, it’s that while robots aren’t going to be reading your transcripts or taking over your job anytime soon, they can certainly help make it easier. Let’s face it, AI is not the admissions counselor of the future—but it can be the best assistant you’ve ever had. Imagine having a tool that frees you up from guessing games, helps you focus on the right students, and gives you the confidence to approach each interaction with clarity.

But as we wrap up this series, let's look ahead: How will AI continue to reshape admissions? Spoiler alert—it’s not about robot overlords writing your acceptance letters. It’s about making your job more effective, efficient, and, dare we say, a little bit more enjoyable. Here’s how.

AI Enhances Your Expertise, Not Replaces It

At this point, we’ve debunked the myth that AI is coming to steal your job. Instead, AI is here to help you shine. Think of AI as your trusty sidekick, the Robin to your Batman. You’ve got the people skills, intuition, and experience—AI just gives you the data to back up your instincts. By analyzing student behavior and predicting outcomes, AI lets you make smarter decisions, faster.

Imagine knowing exactly when a student is ready to apply or needs a gentle nudge. Instead of wasting time on broad, generic communications, AI helps you focus on personalized, data-driven outreach that matters. You still get to build relationships with students; AI just makes sure you’re doing it at the right time with the right message.

A Future with More Fun, Less Guesswork

One of the greatest things about AI is that it takes the guesswork out of your day-to-day tasks. No more wondering whether a student is serious about applying or what message will resonate. AI has done the heavy lifting, analyzing behavior patterns, predicting next steps, and flagging the students who need your attention most. What does that mean for you? Less time staring at spreadsheets and more time doing the part of the job you love—actually connecting with students.

And let’s be real: AI can also spare you some of the more tedious parts of the job. Did a student suddenly go quiet after showing early interest? AI can tell you when to re-engage, so you're not left in the dark. It’s like having a crystal ball for admissions, except without all the mysterious fog.

The Human Touch Still Matters

As we look to the future, one thing is certain: the human touch will always matter in admissions. Sure, AI can help pinpoint student needs, predict behavior, and personalize outreach, but it can’t replace the empathy, understanding, and personal connection that admissions professionals bring to the table. AI doesn’t get excited about campus tours, and it won’t cheer when a student gets accepted—that’s all you.

AI gives you the insights, but you get to make the magic happen. The future of admissions is not about choosing between humans and machines—it’s about leveraging AI to help you be the best counselor you can be.

The Best of Both Worlds

So, what’s the future of AI in admissions? It’s not about replacing people—it’s about creating a seamless partnership where AI takes care of the data crunching, and you focus on what really matters: building relationships and supporting students as they navigate their educational journey.

In the end, AI isn’t about making things colder or more robotic; it’s about freeing up your time and making your job more human. The future of admissions is brighter (and more efficient) with AI by your side. So go ahead, embrace the partnership—and maybe even have a little fun while you’re at it.

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As admissions teams work through the challenges of identifying and engaging prospective students, the next step is figuring out how to approach each individual student. Many of the conversations around AI focus on its role in automating tasks, but one of its most exciting possibilities lies in helping human counselors make better, more informed decisions. Instead of scripting emails or pre-setting communication workflows, AI can act as a decision-support tool that guides counselors on the best way to reach each student.

The Human Touch Meets Data-Driven Insights

The key advantage of using AI in this context is its ability to blend data-driven insights with the counselor’s expertise and intuition. AI doesn’t replace human decision-making; it enhances it. For example, AI can analyze a student’s engagement data—such as how often they open emails, what content they interact with, and how quickly they respond to outreach—to provide counselors with insights on the student’s preferences, needs, and readiness to take the next step.

These insights give counselors a more complete understanding of each student’s profile, allowing them to make outreach more personalized and meaningful. Instead of guessing what message might resonate, counselors can be guided by the data, allowing them to focus on building authentic connections with students, which AI cannot replicate.

Personalizing Outreach for Maximum Impact

AI’s ability to help personalize outreach goes beyond generic recommendations like “send more emails” or “call at this time.” By analyzing behavioral patterns, AI can offer specific recommendations for each individual student, such as:

• Preferred Communication Channels: Some students might prefer email, while others are more likely to respond to text messages or phone calls. AI can analyze a student’s past interactions to suggest the most effective channel for outreach.
• Timing Recommendations: Based on a student’s activity history, AI can provide guidance on the best time to reach out. For example, if a student typically engages with your communications in the evening, AI can recommend sending a targeted message at that time for a higher likelihood of response.
• Tailored Messaging: AI can help counselors identify which topics are most likely to resonate with a particular student. If a student has shown significant interest in financial aid options or specific academic programs, the AI system can suggest focusing on those points in the next conversation.

Enhancing Counselor-Student Relationships

By acting as a decision-support tool, AI enables counselors to spend less time on administrative tasks and more time building relationships with students. Since AI handles the data analysis, counselors are freed up to focus on what they do best—listening to students, understanding their needs, and guiding them through the admissions process in a more personalized and empathetic way.

This approach also helps reduce the risk of “over-automation” in the admissions process. While automated emails and workflows can save time, they often lack the personal touch that students value in their interactions with an institution. With AI acting as a guide, counselors can strike the right balance between automation and human connection, ensuring that students feel seen, heard, and supported.

A Strategic Approach to Engagement

AI can also help admissions teams prioritize their efforts by identifying which students are most likely to benefit from personal outreach at a given time. For instance, if a student is showing signs of disengagement, AI can flag this and prompt a counselor to intervene with a more personalized message or offer additional support. On the flip side, students who are highly engaged and close to making a decision might benefit from a more direct conversation to help them finalize their plans.

AI as an Essential Partner for Admissions Counselors

AI’s role as a decision-support tool in admissions is one of its most powerful applications. Rather than replacing counselors or relying on generic automation, AI enhances the human touch by providing data-driven insights that lead to smarter, more effective outreach. By guiding counselors on how to communicate with students in a personalized and timely way, AI helps foster stronger connections and ultimately leads to better enrollment outcomes.

Next week, I’ll wrap up this series by looking ahead to how AI will continue to shape the future of admissions, combining human expertise with advanced technology for a truly transformative approach to student engagement.

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